Harvard Business Review 2018 (November-December)

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Год выпуска: November-December 2018

Автор: Harvard Business Review USA

Жанр: Бизнес

Издательство: «Harvard Business Review USA»

Формат: PDF (журнал на английском языке)

Количество страниц: 160

Описание: One of the most striking things about this year's list of the best-performing CEOs is how consistent it is with last year's. Fully 70% of the leaders in our 2018 ranking are returnees. That stability is reflected in the average tenure of the CEOs — 16 years, compared with 7.2 years for S&P 500 CEOs in 2017. These are extraordinarily turbulent times, and the longevity of our top 100 is remarkable.

The CEOs on our list (beginning on page 41) have prospered even as the global business environment has gotten more challenging. Escalating trade tensions only add to the complexities of digitization, disruption, and shifting consumer expectations. Of course, the trends cut both ways: The forces that kept Pablo Isla of Inditex (parent of fast-fashion leader Zara) atop our ranking are the same ones that weakened industry mainstays such as L Brands, whose leader, Leslie Wexner, fell off our list this year.
Chief executives are also dealing with rising dissension on all sides. Activist investors are routinely forcing their hands, and workers are demanding more say in how their companies are run — as staffers at Google did when they objected loudly to developing a censored version of the search engine for China. And CEOs themselves are increasingly willing to take a stand on hotbutton issues such as gun control and gay rights.
Leading a company has never been easy, but these days it just seems harder than ever before. Piloting a business to real success year after year is an undeniably impressive feat.


Сontents

MANAGING ORGANIZATIONS

The End of Bureaucracy
The Chinese giant Haier has been on a growth tear ever since it ditched hierarchy and rules for a radical new management structure. Gary Hamel and Michele Zanini

LEADERSHIP

Unite Your Senior Team
A practical road map for achieving leadership alignment. Bernard C. Kümmerli, Scott D. Anthony, and Markus Messerer

ANALYTICS

Better People Analytics
Measure who they know, not just who they are. Paul Leonardi and Noshir Contractor

OPERATIONS

Reinventing Customer Service
How T-Mobile achieved record levels of quality and productivity. Matthew Dixon

SALES

How to Sell New Products
Focus on learning, not performance. Thomas Steenburgh and Michael Ahearne

INNOVATION

Bring Your Breakthrough Ideas to Life
How the most successful innovators do it Cyril Bouquet. Jean-Louis Barsoux, and Michael Wade

INTERNATIONAL BUSINESS

Africa: A Crucible for Creativity
Lessons from the continent's breakout businesses. Acha Leke and Saf Yeboah-Amankwah

MANAGING YOURSELF

Cultivating Everyday Courage
The right way to speak truth to power. James R. Detert

OPERATIONS

Making Process Improvements Stick
Early excitement usually leads to backsliding. A roundup of the latest management research and ideas.

DEFEND YOUR RESEARCH

A Tattoo Won't Hurt Your Job Prospects
Body art no longer has any stigma in the labor market, new research suggests.

MANAGING YOURSELF

How to Keep Working When You're Just Not Feeling It
Four strategies for motivating yourself. Ayelet Fishbach

CASE STUDY

Can You Fix a Toxic Culture Without Firing People?
A CFO wonders how to turn around a struggling division. Francesca Gino

SYNTHESIS

Predicting the Future
What's really preventing leaders from taking the long view? Ania G. Wieckowski


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